Subscription company streamlines print to support rapid growth
“Before FedEx Office, our in-house print process needed improvement. Our equipment sometimes caused delays, and the print quality wasn’t as consistent as it could be. Now we have a reliable, constant supply of high-quality booklets.”
—Ignacio Morillas, Chief Operating Officer
Care/of is a subscription vitamin and supplement company. Since working with FedEx Office, they have transformed their printing process into a reliable operation that ensures fulfillment is fast and efficient, shipments leave on time, and customers stay happy.
Care/of at a glance
Custom combinations of vitamins and supplements are sent based on each customer’s health profile.
Personalized pill packs and booklets include the customer’s name, a special quote and supplement information.
Each shipment includes a new dispenser design, keeping the unboxing experience fun and exciting each month.
Challenges
Delayed shipments
When they were unable to print personalized inserts, their shipments couldn’t go out, bringing their entire operation to a stand-still.
Misspent time
Key personnel were spending hours trying to fix the printer or days waiting on replacement parts.
Expensive workarounds
Working with local print shops cost them significant amounts of money.
Rapid growth
Care/of was struggling to scale their print operations to meet ever-growing demand for their product.
Equipment issues
Their in-house printer wasn’t able to keep up with demand. The quality wasn’t always consistent, sometimes producing stripes and color variations.
Solutions
“Our printing process used to take four hours a day. Now it takes about four hours a week.”
—Ignacio Morillas
Customized processes
To manage their tremendous print volume, FedEx Office created a customized workflow. Care/of personnel send files once a day, and the booklets are produced within 24 hours, so the Care/of team can focus on running their business instead of fixing their print processes.
White-glove service
Care/of has direct contact with FedEx Office team members who know their products and processes and are experienced with all aspects of commercial printing. If they have a special need or an urgent request, they’re able to get in touch immediately.
Reliable production
During the transition to FedEx Office, Care/of needed to make sure their fulfillment processes weren’t affected. The transition was seamless, and the Care/of team saw improved speed to market with no shipment interruptions for their customers.
Results
Simplified processes
Time saved
A seamless transition
Unprecedented quality
Predictable pricing
Peace of mind
Ready to streamline your print process and improve quality?
