Order status

For all inquiries:

Visit our Print Order Tracking Page

Your local FedEx Office can often provide an update on your order status. You can search for your local FedEx Office here.

Design tools & files  

For more information:

Check out our FAQ Page

For Marketplace Sellers:

See below for additional support.

Your local FedEx Office can also help you with file types. Search for your nearest location to contact them directly.

Shipping support

For questions related to shipping:

Visit the FedEx Customer Support page for information, tools, and resources.

Order Status

FOR ALL INQUIRIES:

Visit our Order Tracking Page

Your local FedEx Office can often provide an update on your order status. You can search for your local FedEx Office here.

Reorder

FOR USER ID ACCOUNTS:

Login to your user account and reorder from your Order History.

FOR GUEST USERS:

Call 1.800.GoFedEx

To make reordering much easier, create a FedEx Office user ID account.

Technical Issues            

FOR ALL TECHNICAL ISSUES:

Call 1.800.GoFedEx

We're sorry you're experiencing a technical issue. By calling and letting us know, we can work to resolve it.

Products

T-Shirts

Hoodies & Sweatshirts

Kids & baby clothing

Hats

Accessories

The Custom Apparel design tool allows you to add pre-made clipart and upload your own files. If you’re experiencing trouble with the Custom Apparel design tool or a file you’d like to use, click the support form button and fill out the form to get help.

Embroidery orders often require post-transaction follow-up. Check your email for communication regarding embroidery orders.

Accepted file types: JPEG, JPG, PNG, PDF

For more information, see Custom Apparel’s tips for printing. 

Products

Mailers

Shippers

Self-Sealing

Point of Purchase

Event Boxes

Recyclable Padded Mailers

Custom Box Sample Pack

The Custom Box design tool allows you to either 1) design online or 2) download a template to design elsewhere (i.e. Canva or Adobe Illustrator) to upload once complete. A digital proof of your designed box will be emailed to you 24 hours after order submission. You must approve the digital proof in order for your box to go into production.

If you’re experiencing trouble with the Custom Box design tool, a file you’d like to use, or your digital proof, click the email support button to receive help.

Accepted file type: PDF

Products

Custom Envelopes

Custom Stamps & Embossers

Door Hangers

Letterhead

Notary Stamps & Embossers

Pedestal Signs

Pocket Folders

Premium Business Cards

Premium Announcements & Invitations

Premium Greeting Cards & Holiday Cards

Premium Note Cards & Thank You Cards

Roll Labels (Simple & Specialty)

Table Tents

The Premium Print design tool offers pre-made templates and the option to upload your own file(s). Be mindful when designing products that require folding to ensure orientation accuracy.

If you’re experiencing trouble with the Premium Print design tool or a file you’d like to use, call our support line to get help.

Accepted file type: PDF

Reprints Policy

A reprint may be designated at no additional cost to the customer if an order arrives and the product(s) are not up to the customer's satisfaction standards.

A reprint may be issued if:

• The product(s) were damaged in shipment
• There is a quality issues with the product(s)
• There was a manufacturing issue with the product(s)

A reprint will not be issued if:

• The product output is due to the customer error(s)
  
  • Used the wrong file
  • Misspellings
  • Low quality images
  • Wrong size or color

Reprints are designated at the discretion of the FedEx Office Customer Support team on a case-by-case-basis.

Cancellations

If your order includes a product produced by a Marketplace Sellers, cancellation and/or changes cannot be made.

Refunds

Orders submitted with customer errors will not be elligible for a refund.

Products are custom and unique to the customer and must be approved for pre-production. Therefore, returns and refunds will only be alloed if the order arrives damaged or is sent in error by the Marketplace Sellers.

Cancellations

There is limited time available for changes and/or cancellations, as most orders go into production immediately or within 15 minutes after submission.

Once in production, orders cannot be canceled or changed.

Refunds

Orders submitted with customer errors will not be eligible for a refund.

Services

New Passport

Passport Renewal

Child Passport

Lost Passport

Damaged Passport

Name Change

Second Passport

Stolen Passport

Working with RushMyPassport, you can begin a passport application online through FedEx Office. RushMyPassport expedites and reviews your required documents and provides real-time tracking from start to finish. 

You may reach out to RushMyPassport directly for any support you may need regarding your expedited passport application.

For how it works, common questions, and starting an application, see Passports Services with FedEx Office.

Services

Online Notary

FedEx Office Online Notary with Notarize℠ is safe, fast, and entirely remote. Documents can be notarized 24/7, 365 days a year. 

If you require technical assistance, it must be within Notarize’s support agent hours of availability; however this is not to be confused with the contracted notaries, who are available 24/7/365.

Support hours of availability are:

• Mon - Fri 8:00am to 11:59pm ET
• Sat - Sun 8:00am to 10:00pm ET
• Hours are the same on holidays

For frequently asked questions, how it works and getting notarized, see Fedex Office Online Notary with Notarize.

Services

Direct Mail

Leverage the power of direct mail to precisely target households or individuals, enhancing your outreach efforts. Combine the effectiveness of direct mail pieces with digital advertising to create a cohesive marketing strategy that reaches consumers wherever they are.

You may reach out to Taradel directly for any support you may need regarding your direct mail and digital ad campaign.

For more details on how it works and common questions, and to begin your direct mail campaign, explore our Direct Mail Services with FedEx Office.

Account & billing   

Don't have a user account but want one? Create a FedEx Office user ID for a better experience printing, checking out, and reordering!

Discounts & promotions 

Join our email list so that you're always the first to learn about new products, exclusive discounts, and inspirational tips on how to get the most value out of your projects. You can unsubscribe at any time.

Technical issues            

We're sorry you're experiencing a technical issue. By calling and letting us know, we can work to resolve it.