Support for FedEx Office products and services
Order status
For all inquiries:
Visit our Print Order Tracking Page
Your local FedEx Office can often provide an update on your order status. You can search for your local FedEx Office here.
Design tools & files
For more information:
Check out our FAQ Page
For Marketplace Sellers:
See below for additional support.
Your local FedEx Office can also help you with file types. Search for your nearest location to contact them directly.
FedEx shipping support
For questions related to shipping:
Visit the FedEx Customer Support page for information, tools, and resources.
Need help with something else?
Design Tools & Files
FedEx Office Products
Products
Banners - Indoor, Outdoor, Large Tripod, Retractable, Stationary, Table Top
Blueprints & Architecture, Construction, & Engineering Prints
Brochures
Canvas Prints
Car Magnets
Certificates
Copies & Custom Documents
Corrugated Plastic Sign
Flyers
Manuals
Menus
Metal Signs
Posters - Backlit Posters, Mounted Posters, Poster Prints, Photo Posters,
Presentations
Quick - Announcements, Business Cards, Greeting Cards & Holiday Cards, Invitations, Note Cards & Thank You Cards, Postcards
Rack Cards
Resumes
Sales Sheets
Yard Signs
For FedEx Office-produced products, you can easily upload your print-ready files, place your order online, and choose to pick it up at any FedEx Office location or have it shipped to your door.
With our Canva design templates, you can access hundreds of customizable templates, images, and design tools. This makes creating unique designs and printing them directly with FedEx Office simple. You can also choose to have your items shipped directly to you.
If you’re having any issues with our FedEx Office product configuration tool or Canva design tool, check out our FAQs or call our support team.
Accepted file types:
For best results, use high-resolution files. Margins sized to fit.
Preferred Format - .PDF
Images - .PG, .PS, .GIF, .JPEG, .JPE, .DIB, .JP2, .JFF, .TIFF, .TIF, .BMP, .PNG
Microsoft Office - .DOC, .DOCX, .RTF, .TXT, .XLS, .PPT, .PPTX
FedEx Office Support
For help with these products, call us.
Marketplace Seller - Premium Print
Products
Acrylic Signs
Custom Bookmarks
Custom Coasters
Custom Envelopes
Custom Favor Bags
Custom Napkins
Custom Notepads
Custom Packaging Tape
Custom Pens
Custom Post-It® Notes
Custom Rigid Mailers
Custom Stamps & Embossers
Door Hangers
Letterhead
Name Tags & Badges
Notary Stamps & Embossers
Pedestal Signs
Pocket Folders
Premium - Announcements, Business Cards, Greeting Cards & Holiday Cards, Invitations, Note Cards & Thank You Cards, Postcards
Roll Labels (Simple & Specialty)
Sheet Labels
Table Tents
The Premium Print design tool offers pre-made templates and the option to upload your own file(s). Be mindful when designing products that require folding to ensure orientation accuracy.
If you’re experiencing trouble with the Premium Print design tool or a file you’d like to use, call our support line to get help.
Accepted file types: .PDF, .JPEG, .JPG, .PNG, .TIF, .TIFF, .GIF, .BMP
Premium Print Support
For help with these products, call us.
Marketplace Seller - Custom Apparel
Products
Accessories
Bags
Custom Gifts & Decor
Custom Notebooks
Custom Stickers
Drinkware
Hoodies & Sweatshirts
Kids & baby clothing
Hats
T-Shirts
The Custom Apparel design tool allows you to add pre-made clipart and upload your own files. If you're experiencing trouble with the Custom Apparel design tool or a file you'd like to use, click the support form button and fill out the form to get help.
Embroidery orders often require post-transaction follow-up. Check your email for communication regarding embroidery orders.
Accepted file types: .JPEG, .JPG, and .PNG
Custom Apparel Support
Marketplace Seller - Custom Boxes
Products
Custom Mailers
Custom Shippers
Custom Self-Sealing
Custom Point of Purchase
Custom Event Boxes
Custom Recyclable Padded Mailers
Custom Box Sample Pack
The Custom Box design tool allows you to either 1) design online or 2) download a template to design elsewhere (i.e., Canva or Adobe Illustrator) to upload once complete. A digital proof of your designed box will be emailed to you 24 hours after order submission. You must approve the digital proof in order for your box to go into production.
If you’re experiencing trouble with the Custom Box design tool, a file you’d like to use, or your digital proof, click the email support button to receive help.
Returning Custom Branded Box customers will need to create a new user ID or log in with an existing FedEx account. To reorder from a past order, please email support with your previous order information.
Accepted file type: .PDF
Custom Box Support
Reprints
For FedEx Office Products & Marketplace Seller Products
Reprints Policy
A reprint may be designated at no additional cost to the customer if an order arrives and the product(s) are not up to the customer's satisfaction standards.
A reprint may be issued if:
- The product(s) were damaged in shipment
- There is a quality issues with the product(s)
- There was a manufacturing issue with the product(s)
A reprint will not be issued if:
- The product output is due to the customer error(s)
- Used the wrong file
- Misspellings
- Low quality images
- Wrong size or color
FedEx Office & Premium Print Reprints Support
For help with these products, call us.
Reprints are designated at the discretion of the FedEx Office Customer Support team on a case-by-case-basis.
Custom Apparel Reprints Support
Custom Box Reprints Support
Cancellations & Refunds
FedEx Office
Cancellations
There is limited time available for changes and/or cancellations, as most orders go into production immediately or within 15 minutes after submission.
Once in production, orders cannot be canceled or changed.
Refunds
Orders submitted with customer errors will not be eligible for a refund.
FedEx Office Cancellations & Refunds Support
Unfortunately, due to the customization of these products, we cannot support refunds.
Marketplace Sellers - Custom Printed Products
Cancellations
If your order includes a product produced by a Marketplace Sellers, cancellation and/or changes cannot be made.
Refunds
Orders submitted with customer errors will not be elligible for a refund.
Products are custom and unique to the customer and must be approved for pre-production. Therefore, returns and refunds will only be allowed if the order arrives damaged or is sent in error by the Marketplace Sellers.
Premium Print Cancellations & Refunds Support
For help with these products, call us.
Custom Apparel Cancellations & Refunds Support
Custom Box Cancellations & Refunds Support
Marketplace Sellers - Shipping & Packing Supplies
Cancellations
If your order includes a product fulfilled by a Marketplace Sellers, cancellation and/or changes cannot be made.
Refunds
Returns and refunds will only be allowed if the order arrives damaged or is sent in error by the Marketplace Seller. To request a return, you must contact Customer Support within 10 days of delivery.
These products cannot be returned or refunded in-store.
Shipping & Packing Supplies Cancellations & Refunds Support
Online Services
Passport Services
Services
New Passport
Passport Renewal
Child Passport
Lost Passport
Damaged Passport
Name Change
Second Passport
Stolen Passport
Working with RushMyPassport, you can begin a passport application online through FedEx Office. RushMyPassport expedites and reviews your required documents and provides real-time tracking from start to finish.
You may reach out to RushMyPassport directly for any support you may need regarding your expedited passport application.
For how it works, common questions, and starting an application, see Passports Services with FedEx Office.
Online Notary
Services
Online Notary
FedEx Office Online Notary with Notarize℠ is safe, fast, and entirely remote. Documents can be notarized 24/7, 365 days a year.
If you require technical assistance, it must be within Notarize’s support agent hours of availability; however this is not to be confused with the contracted notaries, who are available 24/7/365.
Support hours of availability are:
- Mon - Fri 8:00am to 11:59pm ET
- Sat - Sun 8:00am to 10:00pm ET
- Hours are the same on holidays
For frequently asked questions, how it works and getting notarized, see Fedex Office Online Notary with Notarize.
Online Notary Support
Other help topics
Account & billing
Don't have a user account but want one? Create a FedEx Office user ID for a better experience printing, checking out, and reordering!
Discounts & promotions
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Technical issues
We're sorry you're experiencing a technical issue. By calling and letting us know, we can work to resolve it.
1.800.463.3339
