Small Business Customer Stories
See how entrepreneurs and small business owners use FedEx Office printing, signs, marketing materials, packaging, shipping, and in-store support to bring their ideas to life. Explore real examples of how businesses stay prepared, build their brands, and create professional customer experiences.
The Cheese Girl


Event catering, charcuterie, and thoughtfully coordinated event details
Meet Lindsey Coates, founder of The Cheese Girl, an event catering business inspired by her love of food, creativity, and bringing people together. From charcuterie boards to tailored catering experiences, Lindsey wants her guests to experience something that looks as beautiful as it tastes and leaves them feeling not only full but cared for.
Styling is one of Lindsey's favorite parts of the process. She works closely with clients to understand their event theme, menu, and vision, then brings the food, presentation, and supporting details together into one coordinated experience. Menus, food labels, invitations, tablecloths, runners, and other printed pieces help guests understand what is being served while carrying the event's theme throughout the space.
When Lindsey receives a client's vision, FedEx Office becomes part of her process. The printed pieces help carry the theme throughout the event and give The Cheese Girl a polished, professional presence, while allowing Lindsey to stay focused on the food, styling, and guest experience.
“FedEx Office has helped me produce the products that I need on a timeline that fits my schedule to where I can pick up what I need and head straight to the event, and I know it's going to be a flawless product.”
From reviewing printed materials at FedEx Office to preparing the food and styling the final tablescape, Lindsey brings every element together around her client's vision. Menus, food labels, stickers, postcards, tablecloths, runners, and event signage help create a cohesive experience while reinforcing The Cheese Girl brand.












Fort Worth Medical Orchestra


A nonprofit orchestra connecting music, medicine, and community
Meet Susan Fain, executive director, and Matthew Lovelace, music director, of the Fort Worth Medical Orchestra, a nonprofit that brings medical professionals and friends who share a love of music together to perform and build community. Susan's background in both music and physical therapy inspired her to connect two important parts of her life through an orchestra that celebrates the arts in Fort Worth.
Running a nonprofit and preparing for concerts requires more than rehearsals. Concert programs, promotional materials, and other printed pieces help the orchestra share event information, connect with audiences, and present each performance professionally. With many details to coordinate and sometimes tight timelines, Susan needs printing she can trust.
FedEx Office gives Susan confidence that the orchestra's materials will look good and be ready when she needs them. The familiar, personal support she receives at her local store also reflects the sense of community at the heart of the orchestra: people working together, celebrating the arts, and helping one another bring an event to life.
"I knew that I was going to get a quality product; I knew the price was going to be reasonable, and I could count on them getting things done when they said they were going to be done."
Concert posters, programs, and other printed materials help the Fort Worth Medical Orchestra promote performances, share event information, and create a coordinated experience for musicians and guests. Reliable printing gives Susan one less detail to worry about as she focuses on bringing people together through music.












Andrea Darwin Design


Interior design, client communication, and branded business materials
Meet Andrea Darwin, founder and chief creative of Andrea Darwin Design, a full-service interior design consultancy in Fort Worth, Texas. From upholstery and refinishing to renovations and event design, Andrea helps clients tell their stories through spaces that reflect their needs, style, and personality.
Running the business requires Andrea to manage design work, contractors, projects, and administrative responsibilities, often all at once. Branded materials such as notepads, yard signs, T-shirts, flags, and thank-you cards help her communicate with clients, promote her services, and present Andrea Darwin Design consistently throughout each project.
FedEx Office helps Andrea manage those printing and shipping needs with the speed and reliability her business requires. Whether she is preparing client-facing materials, promoting a completed project, or sending something on a tight timeline, having a trusted resource gives her peace of mind and helps her stay focused on delivering the best possible experience for her clients.
"I want to bring my clients the best, and FedEx Office helps me do that with all of the different projects that I undertake."
From thank-you cards and client materials to door hangers, promotional pieces, and yard signs, Andrea uses coordinated print products to showcase her brand and support different stages of her design projects. Consistent business materials help her stay connected with clients while giving Andrea Darwin Design a recognizable and professional presence.












The Gingham Dog


Performance sportswear, pop-up shops, and coordinated brand materials
Meet Dan Wharton, founder of The Gingham Dog, a performance sportswear company created around his belief that a great product should not have to sacrifice the details that make it special. Drawing on more than 40 years in the apparel business, Dan used the pandemic as an opportunity to develop the high-quality sportswear he wanted to offer customers.
Launching and managing the business required Dan to take on much more than product development. As a small business owner, he also handles marketing, finances, shipping, and the many details involved in presenting The Gingham Dog at pop-up shops and other customer events. Banners, table cards, custom tablecloths, hang tags, and labels help him create a coordinated, professional experience around the brand.
FedEx Office supports both the printing and shipping sides of Dan's business. He can pick up marketing materials, drop off shipments, discuss ideas, and work with team members who understand his business and anticipate his needs. Having those services and personal support in one place gives him a resource he considers an extension of his own office.
"The best thing about using FedEx Office is it's an extension of my office. They help me in every way."
From branded shipping materials and product packaging to banners, tablecloths, hang tags, labels, and signs for pop-up shops, The Gingham Dog relies on coordinated materials to present its products consistently wherever customers encounter the brand. Access to printing, shipping, and knowledgeable support in one place also helps Dan manage more of the business efficiently.












Steve McElroy Art


Fine art printing, professional presentation, and trusted shipping
Meet Steve McElroy, artist and founder of Steve McElroy Fine Art. After beginning his business career, Steve chose to pursue work that offered him a more creative outlet for self-expression. As an artist, he understands that image quality is essential, as every printed piece must accurately and professionally represent his original work.
FedEx Office helps Steve produce printed images and business materials that meet the standards he and his collectors expect. He values knowing that the finished materials will look good and often hears positive feedback from collectors about their quality. That attention to presentation helps support the experience surrounding the artwork itself.
Packing and shipping are equally important to Steve's process. FedEx Office handles his shipments from start to finish, with team members who understand his expectations and carefully prepare his artwork for delivery. Having printing, packing, and shipping support in one place gives Steve confidence that his work will arrive on time, in good condition, and presented with the level of professionalism his collectors expect.
"Under one roof, I can do everything I need. I can do my print materials. I can ship. I know it's going to get there on time; I know it's going to look good."
From note cards and branded business materials to exhibition graphics, professionally packed artwork, and shipping support, each detail contributes to the experience Steve provides his collectors. Consistent print quality and careful handling help him present his work professionally from the first impression through final delivery.












Rami Raw


Meal prep, private dining, and thoughtfully branded culinary experiences
Meet Chef Rami, founder and CEO of Rami Raw, a culinary food company he launched after leaving a 14-year career in the automotive industry to pursue his passion for cooking. What began with preparing meals for colleagues grew into a business offering chef-crafted meal prep, private dining, and penthouse dining experiences.
Rami Raw gives clients different ways to enjoy restaurant-quality food and hospitality. Fresh meal delivery supports customers with busy schedules, while private and penthouse dining allow people to host friends, family, colleagues, or clients in a more personal setting. Each experience combines the food with the atmosphere and details surrounding the occasion.
As the business grows, Rami relies on FedEx Office for menus, welcome signs, banners, backdrops, stickers, apparel, and other branded materials. A responsive local team helps him meet tight deadlines while maintaining the quality and consistency he wants for every event. Having that dependable support allows Rami to expand his offerings while continuing to create memorable dining experiences for his clients.
"My experience with a local FedEx Office has been great. I'm a bit of a procrastinator, so sometimes, you know, I have a two-hour deadline, and they've been very accommodating."
From personalized menus and welcome signs to branded banners, backdrops, stickers, and event displays, Rami uses coordinated printed materials to shape the experience surrounding each meal. Those details reinforce the occasion, help guests feel welcomed, and give Rami Raw a polished and recognizable presence throughout the event.












Bundles Luxury Hair Co.


Salon services, at-home hair care, and client education
Meet Shauntele Harvey, founder and CEO of Bundles Luxury Hair Co., a salon and hair-care business created to help women feel confident in how they express themselves through their hair. In addition to salon services, Shauntele developed the Bundles Luxury Hair Care collection to provide clients with the products and guidance they need to maintain their hair at home.
As clients began seeing results and asking what she was using, Shauntele recognized the opportunity to make those products available beyond the salon. Running and growing the business requires her to balance marketing, shipping, customer service, education, and her clients' day-to-day needs, all while continuing to provide a personal experience.
Shauntele relies on FedEx Office for printing and shipping support, including banners, marketing materials, and educational pieces used for client care and training. Being able to send documents ahead of her store visit saves valuable time. At the same time, dependable printing and shipping help her serve customers and prepare for future growth in products, training, and education.
"I know that FedEx Office will be able to help me scale my business and take it to the next level."
Branded displays, educational materials, product information, thank-you cards, and other printed pieces help Shauntele explain the Bundles Luxury Hair Care collection and create a consistent experience inside and beyond the salon. As the business expands into more training, education, and products, reliable printing and shipping support will help her reach clients while maintaining the personal care behind the brand.



























