Registration/login
Create and design
Pay
Shipping and delivery
Reorder
Order changes and cancellations
Marketplace Sellers
Shipping rates & policies
Customer service
How do I create my FedEx Office login?
Create a FedEx login, (which will be the same login you use for FedEx Office), by registering here.
Forgot User ID or password?
Visit here, to retrieve your user ID or password.
Why is my login not working?
FedEx simplified the login experience for all our customers, allowing you to use the same login for shipping and printing. If you do not have an existing FedEx shipping login, please create one by registering here. For other possible issues, please call 1-877-339-2774 for help.
What is a FedEx shipping account?
A shipping account allows you to receive discounts on shipping and access tools like address book, online billing, and reporting.
What is a FedEx printing account?
A printing account allows you to receive discounts on print and copy services, as well as access to online billing and other printing needs.
What is the difference between an invoiced account vs. a non-invoiced account?
Invoiced accounts allow you to charge or bill jobs to the account number. These accounts function like a credit card in that you "pay” by typing your account number into the text field, and FedEx Office sends you an invoice following your transaction.
Non-invoiced accounts allow discounts, but you must provide a different form of payment (i.e., a credit card) at the time of payment.
How do I sign up for one of those accounts?
You can sign up online, or in-store with the assistance of a team member, or you can request a paper application by calling 1.800.488.3705 and selecting option 2 when prompted.
FedEx Office enables printing accounts while enablement of shipping accounts is handled by the shipping operating companies (FedEx Ground, FedEx Express, FedEx Freight, etc.)
How do I use the account(s) I've signed up for?
Once you have an account, you can use your discounts by typing your account number(s) in the appropriate field(s) during the checkout process, or you can add it to your FedEx profile.
Which file types are supported?
For best results, use high resolution files. Margins sized to fit.
Preferred Format
Images
.pg, .ps, .gif, .jpeg, .jpe, .dib, .jp2, .jff, .tiff, .tif, .bmp, png
Microsoft Office
.doc, .docx, .rtf, .txt, .xls, .ppt, .pptx
Currently, some files, including .pdf, are not accepted in the Canva design tool.
What is the maximum file size accepted?
150 MB per file.
What browsers are supported?
- Microsoft Edge, latest-1
- Firefox latest,latest-1(any operating system)
- Chrome latest, latest-1(any operating system)
- Safari latest, latest-1 (Mac OS only)
- Safari Mobile for iPad 2, iPad Mini with Retina Display (iOS 12 or later), for desktop storefront
- Safari Mobile for iPhone 6 or later, iOS 12 or later, for mobile storefront
- Chrome for mobile latest-1 (Android 4 or later) for mobile storefront
Here, latest-1 means one major version earlier than the latest released version.
Can I upload and combine files of mixed page orientation?
When you upload files of mixed orientation, FedEx Office® Marketplace automatically combines your files based on the orientation of the first uploaded file. FedEx Office® Marketplace will not allow you to keep mixed page orientations.
What if I don’t see the feature I need?
Please visit a FedEx Office location for more custom features available in-store. Find a store here.
Will you print copyrighted files?
FedEx Office terms and conditions prohibit the printing of any materials that are the subject of, or which infringe upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right, or other intellectual property right of another person or entity. You are required to check the terms and conditions box during checkout , indicating you have read and agreed to the FedEx Office terms and conditions, before placing your order.
How do I download a Canva.com design and print it?
- Navigate to Canva.com and log into your account.
- You can also access Canva.com at a FedEx Office location by using one of the computer access stations in the self-service area (standard fees will apply) or your own computer or phone.
- Select the “Projects” option on the left panel to view your recent designs.
- Click on the project and make edits if needed.
- Once ready, select the “Share” button in the upper-right corner to download the PDF file.
- Select “Download.”
- Choose “PDF Print” for the “File Type” option and select “Download.”
- When selecting your print product on office.fedex.com, choose the “Upload a File” option, then upload the PDF.
- After uploading, you can make your printing selections.
- Once you are done shopping, you may proceed to checkout.
Can I save an order and return later to finish setting it up?
Yes. If you are registered and signed in, and forget to save your documents to your My Online Documents, FedEx Office® Marketplace Online will automatically save your unfinished orders for you to work on later.
How can I pay for my order?
American Express, VISA, MasterCard, and Discover
FedEx Office account, which can be used for printing
FedEx account, which can be used for shipping
How can I view or make a payment to my FedEx Office account online?
Log in or register for e-billing by visiting e-billing. When enrolled, e-billing allows you to view statements, obtain electronic copies of invoices, and pay bills.
How do I get tax-exempt status at FedEx Office?
You need to have an account with FedEx Office and sign up for tax exemption; view the form. Once your tax-exempt status is confirmed, all taxes for FedEx Office purchases will be automatically excluded at the time of purchase.
I have tax-exempt status with FedEx Office. Why aren't my taxes being removed at checkout?
To have your taxes removed on your online purchase, you need to be logged in to your FedEx Office account. You also need to have a copy of your state-validated tax exemption form on file with FedEx Office.
Each state has specific requirements for what is required for exemption approval. Email your exemption documentation or fax it to +01.214.703.4090. Once our tax team reviews and confirms the exemption, we can apply the exemption to the account so it is accepted at the point of sale.
Don't have an account? Sign up for My FedEx Rewards account.
How can I get a receipt for my online order?
After placing your order, you should be directed to an order confirmation page. Print this page as your receipt.
You will also receive a confirmation email for your reference.
How do I redeem a promo code?
On the cart page, enter the promo code on the top right of the summary where it states +ADD PROMO CODE.
How do I receive my order?
Pick up your order at one of our nationwide locations, or have it delivered using FedEx® shipping or local delivery.
How can I get my order faster?
FedEx Office® Marketplace provides you with an estimated completion time and date, based on the printing and options you selected. You may also visit a FedEx Office location for their Print and Go options.
Which shipping options are available in FedEx Office® Marketplace?
FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day®, FedEx Express Saver®, FedEx Ground® and FedEx Home Delivery®.
Is FedEx Office® local delivery available at all FedEx Office locations?
No, it’s available at select locations to destinations within a 30-mile radius.
How do I track my order?
Your order confirmation will include tracking information that will link you to its current status, or you can enter the tracking number here.
Where is my order number?
When you place a FedEx Office® Marketplace order, you receive a confirmation email. This email contains your unique order number, called a GTN.
How do I reprint an order?
- Sign in to your FedEx Office account.
- Click on the profile icon and click "My Orders."
- Select the previous order(s) containing the item(s) you wish to reorder.*
- Click 'Reorder' to add the select item(s) to your cart.
- If you need to modify the original item, click the "Edit" button in the cart.
- Once you are done shopping, you may proceed to checkout.
*Items are eligible for reorder up to 13 months after the original order.
I placed an order but now I want to make changes or cancel my order.
There is limited availability of changes and cancellations. Orders are put into production 15 minutes after submission.
Call customer service at 1.800.GoFedEx (1.800.463.3339).
Cancellation and changes cannot be made to 3rd party orders.
My order was not completed to my satisfaction and I need a refund.
Call customer service at 1.800.GoFedEx (1.800.463.3339).
Orders submitted with customer errors will not be eligible for a refund.
What is a Marketplace Seller?
A trusted third-party provider that FedEx Office partners with to offer our customers more choices. Every seller is rigorously researched and vetted to ensure our customers receive the same quality products expected from FedEx Office. We do not share your financial information with any Seller - all transactions are securely processed by FedEx Office. Seller performance is regularly reviewed to ensure they provide a best-in-class customer experience.
How can I tell if a product is fulfilled by a Marketplace Seller?
Products produced by a Marketplace Seller can be easily identified on the product details page. Just look for the Marketplace Seller tag near the top of the page.
Can I use my FedEx shipping account to pay shipping charges for orders fulfilled by a Marketplace Seller?
No. FedEx shipping accounts can only be used for orders produced and shipped by FedEx Office.
Why are there multiple shipping charges on my order?
Orders fulfilled by 3rd party Marketplace Sellers are shipped from the seller’s facility and, thus, will incur a separate shipping charge.
I received my order confirmation, but there is no shipping or delivery information included. How do I get it?
An additional email will be sent when your items ship, which will include detailed Shipping information, including tracking.
Is international shipping available for Marketplace Seller products?
No. Shipping is only available to locations in the United States.
Can I pick up an order placed with a Marketplace Seller in a FedEx Office store?
No. Because the products are produced by a 3rd party and not in FedEx Office location, these items are only available for delivery.
Can I cancel or change my Marketplace Sellers order?
Products are custom and unique to the customer; most orders go into production immediately upon ordering and, therefore, cannot be canceled or changed.
How can I get a status update on my Marketplace Sellers order?
You can view your order status by logging into your FedEx Office account online or by calling 1.800.GoFedEx (1.800.463.3339) with your order number.
What is your return policy on orders from Marketplace Sellers?
Products are custom and unique to the customer and must be approved for pre-production. Therefore, returns will only be allowed if the order arrives damaged or is sent in error by the Marketplace Sellers.
Can I apply FedEx Office promotional discounts to 3rd party orders?
No. FedEx Office discount codes only apply to FedEx Office products.
