Save 20% off your next $100 print order
Discover and design eye-catching promo materials to help drive up new sales.

Use code NEW322 at checkout.
Offer ends 5/31

Online Printing - FAQs


Create and design


Shipping and delivery


Order changes and cancellations

How do I create my FedEx Office account?

Create a FedEx login, (which will be the same login you use for FedEx Office), by registering here.

Forgot User ID or password?

Visit here, to retrieve your user ID or password.

Why is my login not working?

FedEx simplified the login experience for all our customers, which allows you to use the same login for both shipping and printing. If you do not have an existing FedEx shipping login, please create one by registering here. For other possible issues, please call 1-877-339-2774 for help.

Which file types are supported?

For best results, use high resolution files. Margins sized to fit.

Preferred Format



.pg, .ps, .gif, .jpeg, .jpe, .dib, .jp2, .jff, .tiff, .tif, .bmp, png

Microsoft Office

.doc, .docx, .rtf, .txt, .xls, .ppt, .pptx


Currently, some files, including .pdf, are not accepted in the Canva design tool.

What is the maximum file size accepted?

150 MB per file.

What browsers are supported?

     Microsoft Edge, latest-1

     Firefox latest,latest-1(any operating system)

     Chrome latest, latest-1(any operating system)

     Safari latest, latest-1 (Mac OS only)

     Safari Mobile for iPad 2, iPad Mini with Retina Display (iOS 12 or later), for desktop storefront

     Safari Mobile for iPhone 6 or later, iOS 12 or later, for mobile storefront

     Chrome for mobile latest-1 (Android 4 or later) for mobile storefront

Here, latest-1 means one major version earlier than the latest released version.

Can I upload and combine files of mixed page orientation?

When you upload files of mixed orientation, FedEx Office® Marketplace automatically combines your files based on the orientation of the first uploaded file. FedEx Office® Marketplace will not allow you to keep mixed page orientations.

What if I don’t see the feature I need?

Please visit a FedEx Office location for more custom features available in-store. Find store here.

Will you print copyrighted files?

FedEx Office terms and conditions prohibit the printing of any materials that are the subject of, or which infringe upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right, or other intellectual property right of another person or entity. You are required to check the terms and conditions box during checkout , indicating you have read and agreed to the FedEx Office terms and conditions, before placing your order.

Can I save an order and return later to finish setting it up?

Yes. If you are registered and signed in, and forget to save your documents to your My Online Documents, FedEx Office® Marketplace Online will automatically save your unfinished orders for you to work on later.

How can I pay for my order?

     American Express, VISA, MasterCard, and Discover

     FedEx Office account, which can be used for printing

     FedEx account, which can be used for shipping

How can I view or make a payment to my FedEx Office account online?

Log in or register for e-billing by visiting e-billing. When enrolled, e-billing allows you to view statements, obtain electronic copies of invoices, and pay bills.

How do I get tax-exempt status at FedEx Office?

You need to have an account with FedEx Office and sign up for tax-exemption, view the form. Once your tax-exempt status is confirmed, all taxes for FedEx Office purchase will be automatically excluded at the time of purchase.

I have tax-exempt status with FedEx Office. Why aren't my taxes being removed at checkout?

To have your taxes removed on your online purchase, you need to be logged in to your FedEx Office account. You also need to have a copy of your state-validated tax exemption form on file with FedEx Office.


Each state has specific requirements for what is required for exemption approval. Email your exemption documentation  or fax to +01.214.703.4090. Once our tax team reviews and confirms the exemption, we can apply the exemption to the account so it is accepted at the point of sale.


Don't have an accountSign up for My FedEx Rewards account

How can I get a receipt for my online order?

After placing your order, you should be directed to an order confirmation page. Print this page as your receipt.
You will also receive a confirmation email for your reference.

How do I redeem a promo code?

On the cart page, enter the promo code on the top right of the summary where it states +ADD PROMO CODE.

How do I receive my order?

Pick up your order at one of our nationwide locations, or have it delivered using FedEx® shipping or local delivery.

How can I get my order faster?

FedEx Office® Marketplace  provides you with an estimated completion time and date, based on the printing and options you selected. You may also visit a FedEx Office location for their Print and Go options.

Which shipping options are available in FedEx Office® Marketplace?

FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day®, FedEx Express Saver®, FedEx Ground® and FedEx Home Delivery®.

Is FedEx Office® local delivery available at all FedEx Office locations?

No, it’s available at select locations to destinations within a 30-mile radius. 

How do I track my order?

Your order confirmation will include tracking information that will link you to its current status, or you can enter the tracking number here.

Where is my order number?

When you place a FedEx Office® Marketplace order, you receive a confirmation email. This email contains your unique order number, called a GTN.

How do I reprint an order?

Currently, past orders are not available for reorders.

I placed an order but now I want to make changes or cancel my order.

There is limited availability of changes and cancellations. Orders are put into production 15 minutes after submission.

Call customer service at 1.800.GoFedEx (1.800.463.3339).

Cancellation and changes cannot be made to 3rd party orders.

My order was not completed to my satisfaction and I need a refund.

Call customer service at 1.800.GoFedEx (1.800.463.3339).

Orders submitted with customer errors will not be eligible for a refund.

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