{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How do I create my FedEx Office login?", "acceptedAnswer": { "@type": "Answer", "text": "You can create a FedEx login (used to access FedEx Office online printing services and FedEx shipping tools) by setting up a user ID and password through the FedEx login screen. This login does not automatically create a shipping account or a FedEx Office printing account.\n\nOnce you have a FedEx login, you can sign in across FedEx digital experiences, upload and manage files for printing, and check out faster. Shipping and printing accounts can be added to your profile later if needed." } }, { "@type": "Question", "name": "What if I forgot my FedEx user ID or password?", "acceptedAnswer": { "@type": "Answer", "text": "You can reset your FedEx login credentials using the account recovery page to retrieve your user ID or reset your password." } }, { "@type": "Question", "name": "Why is my login not working?", "acceptedAnswer": { "@type": "Answer", "text": "FedEx uses a unified login for printing and shipping. If you have never created a FedEx login, you will need to register first. If you already have an account and still cannot access it, you can try:\n• Resetting your password\n• Confirming you are using the correct user ID for your FedEx login\n\nFor additional help, call 1.877.339.2774." } }, { "@type": "Question", "name": "Do I need a FedEx account to print at FedEx Office?", "acceptedAnswer": { "@type": "Answer", "text": "No, a login is not required for most print orders. You can complete online print orders as a guest or visit a FedEx Office store for in-person printing. However, signing in may provide access to past orders for easy reordering and help speed up future checkouts." } }, { "@type": "Question", "name": "What is a FedEx shipping account?", "acceptedAnswer": { "@type": "Answer", "text": "A shipping account allows you to receive discounts on shipping and access tools like an address book, online billing, and reporting. Your shipping account may be an invoice account or tied to a credit card. It cannot be used to pay for FedEx Office print orders.\n\nTo create a FedEx shipping account, sign up using the FedEx shipping account registration process." } }, { "@type": "Question", "name": "How can I find my FedEx shipping account number?", "acceptedAnswer": { "@type": "Answer", "text": "To access your FedEx shipping account number:\n• Go to fedex.com and select Sign Up or Log In.\n• Log in if you haven’t already.\n• Select My Profile from the dropdown menu.\n• Select Account Management to view your account number." } }, { "@type": "Question", "name": "What is a FedEx Office printing account?", "acceptedAnswer": { "@type": "Answer", "text": "A printing account allows you to receive discounts on FedEx Office produced print and copy services, as well as access to online billing and other printing needs.\n\nTo open a FedEx printing account, visit the FedEx Office Print Preferred Program and complete the sign-up form." } }, { "@type": "Question", "name": "How can I find my FedEx Office print account number?", "acceptedAnswer": { "@type": "Answer", "text": "Finding your print account number depends on the type of account you have:\n\nFor most customers:\n• You will receive an email with your account number after account creation.\n• A soft card with your account number will also be mailed to you via USPS.\n\nFor invoiced customers:\n• Your account number will be sent only via USPS for security reasons, similar to how credit cards are delivered.\n• You will not receive an email with this information.\n\nFor sales-covered customers:\n• Your sales representative will provide your account information directly.\n• You will also receive the soft card via USPS in the mail.\n\nIf you lost the email or soft card:\n• Sales-covered customers: Contact your sales representative for assistance.\n• All other customers: Call 1.800.GoFedEx (1.800.463.3339) or 1.800.488.3705 for support." } }, { "@type": "Question", "name": "What is the difference between a FedEx Office invoiced account and a non-invoiced account?", "acceptedAnswer": { "@type": "Answer", "text": "Invoiced accounts allow you to charge or bill jobs to the account number. These accounts function similarly to a credit card in that you pay by typing your account number into the text field, and FedEx Office sends you an invoice following your transaction.\n\nNon-invoiced accounts allow discounts on FedEx Office produced print and copy, but you must provide a different form of payment (for example, a credit card) during checkout." } }, { "@type": "Question", "name": "How do I sign up for a FedEx Office print or shipping account?", "acceptedAnswer": { "@type": "Answer", "text": "You can sign up online or in-store with the assistance of a team member, or you can request a paper application by calling 1.800.488.3705 and selecting option 2 when prompted.\n\nFedEx Office enables printing accounts, while shipping accounts are handled by FedEx operating companies such as FedEx Ground, FedEx Express, and FedEx Freight." } }, { "@type": "Question", "name": "How do I use the account or accounts I have signed up for?", "acceptedAnswer": { "@type": "Answer", "text": "Once you have an account, you can type your account number or numbers in the appropriate fields during checkout for discounts and/or payment.\n\nFor a better experience, add your FedEx Office print account to your FedEx profile so that your account will be prepopulated during checkout." } }, { "@type": "Question", "name": "Why won't my Canva.com login work?", "acceptedAnswer": { "@type": "Answer", "text": "FedEx Office offers Canva design templates tailored to FedEx Office products. Your personal Canva.com login cannot be used to sign in to FedEx Office." } }, { "@type": "Question", "name": "Which product is right for me?", "acceptedAnswer": { "@type": "Answer", "text": "Every project is different. For help selecting the best print product, size, or paper, contact your local FedEx Office store for consultation. You can use the location finder to connect with a team member who can review your file and recommend options." } }, { "@type": "Question", "name": "Do you offer standard photo printing (like 4" x 6" or 5" x 7" prints)?", "acceptedAnswer": { "@type": "Answer", "text": "FedEx Office no longer offers everyday photo printing. Instead, you can create a variety of photo-based products and prints, such as posters, canvas prints, cards, and other customizable photo gifts." } }, { "@type": "Question", "name": "What is paper weight?", "acceptedAnswer": { "@type": "Answer", "text": "Paper weight refers to the thickness and sturdiness of the paper. In the U.S., the weight refers to the number of pounds that 500 sheets (a ream) of that paper type weigh. For example:\n• 20 lb paper = standard everyday printing (lighter)\n• 32 lb paper = thicker, premium text paper\n• 80 lb / 100 lb cover = cardstock for business cards, postcards, and invitations\n\nHigher pound values generally mean thicker, more durable paper. Different print products offer different paper choices." } }, { "@type": "Question", "name": "Where are your paper options?", "acceptedAnswer": { "@type": "Answer", "text": "FedEx Office offers curated paper options for each product to help ensure quality results. You will see available paper types when you customize a product online.\n\nIf you need additional paper selections, such as premium textures, heavy cover stocks, or specialty finishes, visit the Copies & Custom Documents product page or contact your local FedEx Office store for expanded options." } }, { "@type": "Question", "name": "Where are my designs?", "acceptedAnswer": { "@type": "Answer", "text": "Only design templates created and/or modified through Canva within the FedEx Office experience are saved in your profile. After logging in, click My Design Templates from your name or avatar in the header at the top of the page. Your Canva-based designs will automatically appear in the first row of images, called Your Designs.\n\nDesign templates from other Marketplace Sellers will only be available if you have placed an order in the past. To see past orders of print projects, click on My Orders from your name or avatar in the header." } }, { "@type": "Question", "name": "Which file types are supported?", "acceptedAnswer": { "@type": "Answer", "text": "File types accepted for printing can vary depending on the product you are ordering. Most FedEx Office–produced print products support the following formats:\n\nRecommended for best results:\n• PDF (preferred for most printing)\n\nImage files:\n• JPG, JPEG, PNG, GIF, TIFF, TIF, BMP, JP2, JPE, DIB, JFF, PSG\n\nDocument and presentation files:\n• DOC, DOCX, RTF, TXT, XLS, PPT, PPTX\n\nMaximum file size: 150 MB per file.\n\nFile types for Marketplace Seller products:\n• Marketplace Seller – Premium Print accepts a PDF file.\n• Marketplace Seller – Custom Apparel accepts JPEG, JPG, PNG, and PDF file types.\n• Marketplace Seller – Custom Boxes accepts a PDF file.\n\nIf a product requires a specific file type, you will be prompted during upload.\n\nFor the highest print quality:\n• Use high-resolution files sized to your final print dimensions.\n• Export files in CMYK when possible to improve color consistency.\n• Use 300 DPI for most prints." } }, { "@type": "Question", "name": "Can I upload and combine files of mixed page orientation?", "acceptedAnswer": { "@type": "Answer", "text": "When you upload files of mixed orientation, FedEx Office Marketplace automatically combines your files based on the orientation of the first uploaded file. FedEx Office Marketplace will not allow you to keep mixed page orientations." } }, { "@type": "Question", "name": "What if I don't see a print option or product I need?", "acceptedAnswer": { "@type": "Answer", "text": "If you do not see a print option or product you need, contact your local FedEx Office store for consultation. A team member can help you review your project and recommend available solutions." } }, { "@type": "Question", "name": "Will you print copyrighted files?", "acceptedAnswer": { "@type": "Answer", "text": "FedEx Office terms and conditions prohibit the printing of any materials that are the subject of, or which infringe upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right, or other intellectual property right of another person or entity.\n\nYou are required to check the terms and conditions box during checkout indicating you have read and agreed to the FedEx Office terms and conditions before placing your order." } }, { "@type": "Question", "name": "Why does it say my file is low resolution?", "acceptedAnswer": { "@type": "Answer", "text": "The uploaded file does not meet the minimum resolution needed for quality printing. Low-resolution files may appear blurry, pixelated, or grainy when printed. Uploading a higher-resolution version is recommended." } }, { "@type": "Question", "name": "How do I fix my low-resolution file?", "acceptedAnswer": { "@type": "Answer", "text": "There are a few steps you can take to improve a low-resolution file:\n• Use image editing software to increase the resolution and sharpen the image.\n• Use upscaling tools or software designed to enhance resolution.\n• Print the image at a smaller size, which can sometimes improve the overall quality.\n\nWhenever possible, start with the highest-resolution version of your original file." } }, { "@type": "Question", "name": "What is DPI?", "acceptedAnswer": { "@type": "Answer", "text": "DPI, or dots per inch, measures print resolution. Higher DPI produces sharper images and text.\n\nFor best results:\n• Photos and detailed graphics: 300 DPI\n• Large banners and signs viewed from a distance: 150 DPI or higher" } }, { "@type": "Question", "name": "How do I change the DPI of my image?", "acceptedAnswer": { "@type": "Answer", "text": "You can change the DPI of an image using image editing software. General steps include:\n\n• Open the image in your preferred image editing software (for example, Adobe Photoshop, GIMP, or Microsoft Paint).\n• Check the current DPI in the image properties or settings.\n• Determine the DPI you want the image to have. Increasing DPI will reduce the printed dimensions; decreasing DPI will increase the printed dimensions.\n• Use the resize or scale image function, and adjust the DPI value. If available, deselect resampling options to avoid changing pixel data.\n• Save the image with the new DPI settings in a format that supports DPI information, such as JPEG or PNG.\n\nChanging the DPI does not create new detail in the image; it mainly affects how large the image will print and how pixels are distributed on the page." } }, { "@type": "Question", "name": "What is the difference between RGB and CMYK for printing?", "acceptedAnswer": { "@type": "Answer", "text": "Most screens display color in RGB (Red, Green, Blue). Printing equipment uses CMYK (Cyan, Magenta, Yellow, Black) inks. When artwork is converted from RGB to CMYK, some colors—especially bright neons, intense blues, or rich greens—may appear differently in print.\n\nFor best color accuracy, export or design files in CMYK color mode when possible." } }, { "@type": "Question", "name": "Will my printed colors match my screen?", "acceptedAnswer": { "@type": "Answer", "text": "Not always. Colors on screens display in RGB (Red, Green, Blue), while most professional printers use CMYK (Cyan, Magenta, Yellow, Black) ink. Your screen may also appear brighter or more saturated due to individual display settings.\n\nColor output may vary based on:\n• Screen brightness, calibration, or device type.\n• Conversion from RGB to CMYK color space.\n• Paper type and finish, such as matte, gloss, or uncoated.\n\nTo improve color consistency, consider:\n• Designing or exporting your file in CMYK when possible.\n• Reducing screen brightness before previewing your file.\n• Avoiding highly saturated neon, fluorescent, or metallic colors, which cannot be reproduced exactly with CMYK inks.\n\nIf color accuracy is critical, consider consulting with a team member at a FedEx Office location to review file setup and paper options before placing your order." } }, { "@type": "Question", "name": "What is bleed, and do I need it for printing?", "acceptedAnswer": { "@type": "Answer", "text": "Bleed is the extra image area that extends past the final trim edge of a printed piece. It helps prevent thin white borders from appearing if the paper shifts slightly during trimming.\n\nWhether you need bleed depends on the product and how you create your design.\n\nProducts that do not print edge-to-edge when ordered through Upload a File:\nMost standard document sizes printed through Upload a File—including:\n• 8.5\" x 11\"\n• 8.5\" x 14\"\n• 11\" x 17\"\nare produced with a small margin around the edges and are not printed full bleed. This includes documents commonly used as flyers when uploaded as a standard print job. Designs that extend to the edge may print with a white border.\n\nTo create a full-bleed flyer or document, use a Canva template within the FedEx Office design tool, where available.\n\nProducts that typically support full-bleed printing:\nMany finished products are designed and produced to print edge-to-edge, including:\n• Business cards\n• Postcards and invitations\n• Posters and mounted posters\n• Banners, signs, and backdrops\n• Custom boxes and packaging\n\nFor these products, include at least 1/8 inch (0.125\") bleed on all sides when designing your artwork." } }, { "@type": "Question", "name": "I'm experiencing a technical issue while designing my product. How can I fix it?", "acceptedAnswer": { "@type": "Answer", "text": "Some technical issues can be resolved by clearing your browser cache or using a different supported browser. If this does not resolve the issue, please contact 1.800.GoFedEx (1.800.463.3339) for assistance." } }, { "@type": "Question", "name": "What browsers are supported for FedEx Office Marketplace?", "acceptedAnswer": { "@type": "Answer", "text": "For the best experience, use the latest version of a supported browser.\n\nSupported browsers include:\n• Microsoft Edge, latest and one major version earlier (latest-1)\n• Firefox, latest and one major version earlier (any operating system)\n• Chrome, latest and one major version earlier (any operating system)\n• Safari, latest and one major version earlier (Mac OS only)\n• Safari Mobile for iPad 2 and iPad mini with Retina Display (iOS 12 or later) for the desktop storefront\n• Safari Mobile for iPhone 6 or later (iOS 12 or later) for the mobile storefront\n• Chrome for mobile, latest and one major version earlier (Android 4 or later) for the mobile storefront.\n\nHere, latest-1 means one major version earlier than the latest released version." } }, { "@type": "Question", "name": "Where are my designs I created using Canva?", "acceptedAnswer": { "@type": "Answer", "text": "Only design templates created and/or modified through Canva within the FedEx Office experience are saved in your profile. After logging in, click My Design Templates from your name or avatar in the header at the top of the page. Your Canva designs will automatically appear in the first row of images, called Your Designs." } }, { "@type": "Question", "name": "Can I use my Canva.com login?", "acceptedAnswer": { "@type": "Answer", "text": "No. FedEx Office uses Canva design templates that are specific to FedEx Office products. Your personal Canva.com subscription login cannot be used to sign in to FedEx Office." } }, { "@type": "Question", "name": "How do I download a Canva.com design and print it at FedEx Office?", "acceptedAnswer": { "@type": "Answer", "text": "To download a Canva.com design and print it:\n\n1. Go to Canva.com and log in to your Canva account.\n2. You can also access Canva.com at a FedEx Office location using a self-service computer or your own device (standard computer access fees may apply).\n3. Select the Projects option on the left panel to view your recent designs.\n4. Click on the project you want to print and make any edits if needed.\n5. When ready, select the Share button in the upper-right corner.\n6. Choose Download, then select PDF Print as the file type.\n7. Download the PDF file to your device.\n8. On office.fedex.com, choose the Upload a File option for your selected print product and upload the PDF.\n9. After uploading, select your printing options and proceed to checkout when you are finished." } }, { "@type": "Question", "name": "What is a Marketplace Seller?", "acceptedAnswer": { "@type": "Answer", "text": "A Marketplace Seller is a trusted third-party provider that FedEx Office works with to offer customers more choices. Every seller is researched and vetted to help ensure customers receive quality products that meet FedEx Office standards. FedEx Office does not share your financial information with any Marketplace Seller; all transactions are securely processed by FedEx Office. Seller performance is regularly reviewed to help ensure they provide a strong customer experience." } }, { "@type": "Question", "name": "How can I tell if a product is fulfilled by a Marketplace Seller?", "acceptedAnswer": { "@type": "Answer", "text": "Products produced by a Marketplace Seller can be identified on the product details page. Look for the Marketplace Seller tag near the top of the page to see whether a third-party provider is fulfilling the order." } }, { "@type": "Question", "name": "How can I pay for my order?", "acceptedAnswer": { "@type": "Answer", "text": "You can pay for your order using:\n• American Express, Visa, MasterCard, or Discover\n• A FedEx Office account, which can be used for printing\n• A FedEx shipping account, which can be used for shipping charges on eligible FedEx Office–produced orders" } }, { "@type": "Question", "name": "How do I redeem a promo code?", "acceptedAnswer": { "@type": "Answer", "text": "On the cart page, enter your promo code in the area labeled Add Promo Code at the top right of the order summary.\n\nPromotions and discounts can only be applied to products produced by FedEx Office and cannot be used on Marketplace Seller items." } }, { "@type": "Question", "name": "Why isn't my promo code or coupon working?", "acceptedAnswer": { "@type": "Answer", "text": "FedEx Office discount promo codes or coupons that are not expired can only be applied to products produced by FedEx Office. Promotions and discounts cannot be used on Marketplace Seller items.\n\nIf your promo code or coupon is not working, check:\n• Expiration date: Confirm the promo code or coupon has not expired.\n• Eligible products: Ensure that the items in your cart are produced by FedEx Office and not by Marketplace Sellers.\n• Correct entry: Make sure the promo code or coupon is entered exactly as provided, without spaces or typos.\n\nIf you have checked these items and the promo code still does not work, contact 1.800.GoFedEx (1.800.463.3339) for assistance." } }, { "@type": "Question", "name": "Can I use my FedEx shipping account to pay shipping charges for orders fulfilled by a Marketplace Seller?", "acceptedAnswer": { "@type": "Answer", "text": "No. FedEx shipping accounts can only be used for orders produced and shipped by FedEx Office. Orders fulfilled by Marketplace Sellers are shipped from the seller’s facility and cannot be billed to a FedEx shipping account." } }, { "@type": "Question", "name": "How do I get tax-exempt status at FedEx Office?", "acceptedAnswer": { "@type": "Answer", "text": "To receive tax exemption on FedEx Office purchases, you must have an approved FedEx Office print account with tax-exempt status on file. Creating a FedEx login alone does not provide tax exemption.\n\nSteps to request tax-exempt status:\n1. Sign up for a FedEx Office print account, such as a Print Preferred account.\n2. Submit your state-validated tax exemption form for review by email or fax using the contact information provided by FedEx Office.\n3. Once approved, your print account will be marked as tax-exempt.\n\nFor the best experience, add your tax-exempt print account to your FedEx profile so that it is automatically prepopulated during checkout.\n\nNote: If your print account is not added during checkout, taxes will still be applied, even if you are signed in or paying with a credit card." } }, { "@type": "Question", "name": "I have tax-exempt status with FedEx Office. Why aren't my taxes being removed at checkout?", "acceptedAnswer": { "@type": "Answer", "text": "To have taxes removed automatically, your approved tax-exempt FedEx Office print account must be applied to the order at checkout. Being signed in with your FedEx login is not enough on its own.\n\nTaxes may appear if:\n• You are signed in, but did not add your print account during checkout.\n• The print account is not saved in your FedEx profile.\n• Your tax-exempt documentation is still under review or has expired.\n• You used a different FedEx login or account than the one approved for tax exemption.\n\nTo help ensure the tax exemption applies:\n• Sign in with your FedEx user ID and password.\n• At checkout, select or enter your approved FedEx Office print account.\n• Confirm that your tax-exempt documentation has been approved.\n\nIf you have an invoiced tax-exempt print account, you may pay using that print account and taxes will be removed automatically. If you are paying by credit card, you must still apply the print account during checkout to receive the exemption.\n\nIf you need assistance, contact 1.800.GoFedEx (1.800.463.3339)." } }, { "@type": "Question", "name": "How can I get a receipt for my online order?", "acceptedAnswer": { "@type": "Answer", "text": "After placing your order, you will be directed to an order confirmation page. You can print this page as your receipt.\n\nYou will also receive order confirmation and receipt emails for your records." } }, { "@type": "Question", "name": "How can I view or make a payment to my FedEx Office account online?", "acceptedAnswer": { "@type": "Answer", "text": "You can use FedEx Office e-billing to view and pay your FedEx Office account invoices. After you log in or register for e-billing, you can view statements, download electronic copies of invoices, and make payments." } }, { "@type": "Question", "name": "How do I receive my order?", "acceptedAnswer": { "@type": "Answer", "text": "You can pick up your order from one of the many FedEx Office locations nationwide, or have it delivered using available FedEx shipping services or local delivery options.\n\nOnly products produced by FedEx Office can be picked up in-store. Products fulfilled by Marketplace Sellers will be shipped from the seller’s facility and will incur a separate shipping charge." } }, { "@type": "Question", "name": "Can I pick up an order placed with a Marketplace Seller in a FedEx Office store?", "acceptedAnswer": { "@type": "Answer", "text": "No. Because Marketplace Seller products are produced by third parties and not in a FedEx Office location, these items are only available for delivery and cannot be picked up in-store." } }, { "@type": "Question", "name": "How can I get my order faster?", "acceptedAnswer": { "@type": "Answer", "text": "Production and delivery times vary based on the product and fulfillment method.\n\nFedEx Office print products:\nMany FedEx Office print orders are available for same-day or next-day pickup when ordered before noon Central Time. Availability may vary based on store capacity, paper and material availability, and project complexity.\n\nTo receive your FedEx Office order faster, you may:\n• Choose in-store pickup instead of shipping.\n• Order before noon Central Time for the best chance of same-day or 24-hour completion.\n• Visit a FedEx Office location to use self-service Print & Go options for certain projects.\n\nMarketplace Seller products:\nProducts produced by Marketplace Sellers have their own production timelines and are shipped directly to you. Transit times vary based on the delivery method selected at checkout.\n\nTo receive Marketplace Seller items sooner, consider:\n• Selecting an expedited delivery option at checkout.\n• Reviewing the product page for estimated production lead times before ordering.\n\nOnce an order is submitted, no changes can be made to the product, production speed, or shipping method for FedEx Office or Marketplace Seller products." } }, { "@type": "Question", "name": "Which shipping options are available in FedEx Office Marketplace?", "acceptedAnswer": { "@type": "Answer", "text": "Not all shipping options are available for all print products. When placing an order online, the available shipping services for your order will appear at checkout and may include some or all of the following:\n\n• FedEx First Overnight\n• FedEx Priority Overnight\n• FedEx Standard Overnight\n• FedEx 2Day\n• FedEx Express Saver\n• FedEx Ground\n• FedEx Home Delivery\n• FedEx Local Delivery" } }, { "@type": "Question", "name": "Is FedEx Office local delivery available at all FedEx Office locations?", "acceptedAnswer": { "@type": "Answer", "text": "No. FedEx Office Local Delivery is available only at select locations and generally for destinations within a limited radius, such as 30 miles of the participating store." } }, { "@type": "Question", "name": "Why are there multiple shipping charges on my order?", "acceptedAnswer": { "@type": "Answer", "text": "Orders fulfilled by Marketplace Sellers are shipped from the seller’s facility and will incur a separate shipping charge. If your order includes both FedEx Office–produced items and Marketplace Seller items, you may see multiple shipping charges on the same order." } }, { "@type": "Question", "name": "Is international shipping available for FedEx Office Marketplace orders?", "acceptedAnswer": { "@type": "Answer", "text": "No. Shipping through FedEx Office Marketplace is only available to locations in the United States." } }, { "@type": "Question", "name": "What is the status of my order?", "acceptedAnswer": { "@type": "Answer", "text": "You can check your order status in several ways:\n• Select Track Order in the top navigation.\n• Click Track Order in your order confirmation or receipt email.\n• Sign in to your FedEx account and go to My Orders to view status details.\n• Call 1.800.GoFedEx (1.800.463.3339) with your order number." } }, { "@type": "Question", "name": "How can I get a status update on my Marketplace Seller order?", "acceptedAnswer": { "@type": "Answer", "text": "Marketplace Seller print orders can be tracked the same way as FedEx Office–produced orders. You can:\n• Select Track Order in the top navigation.\n• Click Track Order in your order confirmation email.\n• Sign in to your FedEx account to view order details.\n• Call 1.800.GoFedEx (1.800.463.3339) with your order number." } }, { "@type": "Question", "name": "Where is my print order number?", "acceptedAnswer": { "@type": "Answer", "text": "Your FedEx Office Marketplace order confirmation email includes your unique order number, also called a GTN. This number is required for order tracking and customer support." } }, { "@type": "Question", "name": "Where can I find tracking information for my print order?", "acceptedAnswer": { "@type": "Answer", "text": "Tracking details are provided in your order confirmation email as soon as the information becomes available. After your order ships, you will also receive a separate shipping confirmation email with tracking updates.\n\nYou can also enter your order number on the Track Order page. For tracking a FedEx shipping package that is not a print order, use your shipping tracking number on fedex.com." } }, { "@type": "Question", "name": "I received my order confirmation, but there is no shipping or delivery information included. How do I get it?", "acceptedAnswer": { "@type": "Answer", "text": "Shipping and delivery details are sent in a separate email once your order enters shipment. If tracking is not yet available, the order is likely still in production." } }, { "@type": "Question", "name": "My delivery date has passed. Why hasn't my order arrived yet?", "acceptedAnswer": { "@type": "Answer", "text": "Delivery dates and times are estimated, not guaranteed. Production and shipping times vary by product.\n\nTo review your order’s latest status:\n• Select Track Order from your confirmation email, or\n• Enter your order number on the online tracking page, or\n• Call 1.800.GoFedEx (1.800.463.3339) for assistance." } }, { "@type": "Question", "name": "How do I view my quotes?", "acceptedAnswer": { "@type": "Answer", "text": "To view print quotes, sign in to your FedEx account:\n\n1. Click your name or avatar at the top of the page.\n2. Select My Quotes from the dropdown menu.\n3. View available quotes, expiration dates, status, and available actions." } }, { "@type": "Question", "name": "How do I cancel my order?", "acceptedAnswer": { "@type": "Answer", "text": "Products are custom and unique to each customer. There is limited time available for changes and cancellations, because most orders go into production immediately or within about 15 minutes after submission. Once an order is in production, it cannot be canceled or changed.\n\nIf your order includes a product produced by a Marketplace Seller, cancellation and changes generally cannot be made.\n\nIf you need to request a cancellation, contact customer service as soon as possible." } }, { "@type": "Question", "name": "I placed an order but now I want to make changes. What can I do?", "acceptedAnswer": { "@type": "Answer", "text": "There is limited time available for changes or cancellations, as most orders go into production immediately or within about 15 minutes after submission. Once an order is in production, it cannot be canceled or changed.\n\nIf your order includes a product produced by a Marketplace Seller, cancellation and changes cannot be made.\n\nIf you need to request a change, contact customer service as soon as possible. In some cases, you may need to place a new order with the updated information." } }, { "@type": "Question", "name": "Can I cancel or change my Marketplace Seller order?", "acceptedAnswer": { "@type": "Answer", "text": "Products produced by Marketplace Sellers are custom and unique to each customer. Most Marketplace Seller orders go into production immediately upon ordering and, as a result, cannot be canceled or changed once submitted." } }, { "@type": "Question", "name": "How do I request a refund on all or part of my order?", "acceptedAnswer": { "@type": "Answer", "text": "To request a refund on all or part of your order, contact customer service for assistance.\n\nOrders submitted with customer errors, such as incorrect content or low-resolution files provided by the customer, are generally not eligible for a refund." } }, { "@type": "Question", "name": "What is your return policy on orders from Marketplace Sellers?", "acceptedAnswer": { "@type": "Answer", "text": "Products produced by Marketplace Sellers are custom and unique to each customer and must be approved for production. Returns will generally only be allowed if the order arrives damaged or is sent in error by the Marketplace Seller.\n\nIf you experience an issue with a Marketplace Seller order, contact customer service for assistance." } }, { "@type": "Question", "name": "How do I reprint an order?", "acceptedAnswer": { "@type": "Answer", "text": "To reorder or reprint a past order:\n\n1. Sign in to your FedEx account.\n2. Click your name or avatar in the header at the top of the page and select My Orders.\n3. Select the previous order or orders containing the items you wish to reorder.\n4. Click Reorder to add the selected items to your cart.\n5. If you need to modify an item before reprinting, click the Edit button in the cart to update options.\n6. When you are finished shopping, proceed to checkout.\n\nProducts produced by FedEx Office are generally eligible for reorder for up to 13 months from the original order date. Products produced by Marketplace Sellers have varying reorder rules, which may range from 24 months to indefinite availability." } } ] }